REFUNDS AND RETURNS
Digital Items
Digital items aren’t eligible for returns or exchanges. If you have an issue accessing templates or downloading the files, please contact us. We are happy to help!
Physical Items
Physical items are eligible for exchanges if the item arrives damaged. Please contact us within 7 days of receiving your order to request an exchange. Return shipping is the responsibility of the buyer. The exchanged item shipping will be covered by Primrose Thistle.
Exchanges
We only exchange items if they are defective or damaged.
Refunds
Contact us at hello at primrose thistle dot com for questions related to refunds and returns.